Frequently asked questions
Find answers about the properties, check-in and booking. If your question is not covered, send us a message.
Edvarda, Sult, Nagel, Rosa, Victoria and Benoni are at Skanckesmuget 1 by Storgata in Tromsø city centre. Golden View has a different address in Tromsø. The cabins are on Sommarøy and in Malangen. Check the property page and your check-in information for the address of your stay.
Check-in information is sent before arrival. City apartments have check-in from 15:00 and check-out by 10:00. For other properties, refer to your booking confirmation.
Yes — early check-in from 11:00 and late check-out until 14:00 are available for an additional fee, subject to availability. Please contact us at least 48 hours in advance.
We cannot offer luggage storage at the apartments. However, Tromsø Harbour Terminal offers storage nearby — the airport bus also stops right there. Jekta Shopping Mall is another option before heading to the airport.
Yes — all apartments come with freshly laundered bed linen, bath towels and a hand towel per guest. Everything is ready when you arrive.
Properties provide bed linen and basic supplies for the start of your stay. Equipment and amenities vary; see the property page or ask us about specific needs.
Coffee-making equipment varies between properties. Check the amenities on the property page, or ask before booking if a particular type of coffee machine matters to you.
Yes — all apartments have free high-speed fibre WiFi (1 Gbit). The network name and password are in your welcome guide sent before arrival.
Direct booking gives you the best price — use code NORTH10 for 10% off. All channels are synchronised via our Hostaway channel manager so availability is always accurate wherever you book.
Direct bookings follow the cancellation terms in our sales conditions (§ 5). Airbnb and Booking.com bookings follow the terms of the booking.
Pets are welcome by prior arrangement. Please contact us before booking. An additional cleaning fee may apply.
During strong activity, the northern lights are visible from Tromsø city centre and even through apartment windows. For the best experience we recommend guided tours 20–30 minutes outside the city — we're happy to connect you with our preferred operators.
Tromsø Langnes Airport is about 5 km away — 8–10 minutes by taxi or 20–25 minutes on the airport express bus (Flybussen), which stops 400 metres from Skanckesmuget 1.
Our online Tromsø guide brings together restaurants, activities and viewpoints. Read it before your stay, and check opening hours and availability with each provider.
Read the Tromsø guide →See the restaurants in our Tromsø guide. Check the restaurant’s menu, opening hours and table availability before you go.
There is paid street parking and several public car parks within 200 metres of the apartments. We recommend the Stortorget car park, which is open 24/7. Tromsø city centre is very walkable so many guests choose to leave their car at the airport.
Still have questions?
We love hearing from guests — whether you're deciding between apartments, planning around the northern lights, or just want a local recommendation.